Our customers are our main priority at American Group and the feedback and testimonials we get are a great example of how much we care!
Elizabeth (Betsy) has worked with me, and our team, on some of our shipping logistics and management projects throughout the U.S.. We need things done sometimes on very short notice and with complex instructions and under stressful conditions. Betsy gets the job done. She intervened with shipping companies, carriers and trade show logistics management representatives on our behalf and found packages, assured delivery, fixed issues and simply was there when we/I needed her. Logistics can be a faceless and impersonal business, Betsy makes it human and she answers every call I make to her. That is vital where I stand.
Jeff, I just want you to know that we appreciate all of the hard work and perseverance you put in for us. We count on you a lot for many different things and you have come thru. This last delivery was very important for us to get delivered to our customer on time and you made sure that it happened! On behalf of our company, I want to thank you. Looking forward to continuing our business relationship.
American Group has provided sound logistical solutions to our supply chain needs. Their attention to detail, competitive rates, and excellent customer service has allowed us to pass savings along to our customers and exceed their expectations. We are glad to have a logistics partner like American Group and recommend them to any customer or vendor in satisfying their supply chain needs.
I wanted to write and make you aware of how much our company appreciates our business relationship with your company. American Group is so easy to work with and so helpful. We truly appreciate your professional help with all aspects of our transportation needs. We appreciate that you have taken the time and trouble to stand up for our company if we are ever charged with unfair charges or claims. You have also helped us to find strategies that help us avoid any issues that often crop up with freight companies. These practices have proved beneficial for both the freight companies, as well as our company, both financially and in productivity. My transportation manager, Helen Stables, has extensive experience in the freight industry, and she cannot say enough great things about your company.
I just thought you should be aware of how much all of us a value American Group.
American Group, your company is INCREDIBLE! I have never failed to be impressed by your “can do” attitude and attention to excellent customer service. In this society of “less for more” it is rather refreshing to find a company that understands what customer service is all about.
In the food ingredient business, having a logistics company that we can trust to manage not only our supply chain, but also providing just in time shipment solutions to our valued customers, is critical to our success. We recommend American Group to any customer who needs a one-stop shop solution and who also needs consistency and accountability with the carriers they provide for us to get the job done.
We have been using American Group as our primary shipping agent for the past two years. We are thoroughly satisfied with the service they have provided to us. American Group delivers what I call “Worry-Free Shipping”. Once we give them the specifications of what is to be shipped, we don’t give the order another thought because we know American Group will take care of it. Whether it’s getting a rush order out, finding the best shipping rate, filing a claim or simply being available to answer shipping-related questions, American Group always delivers. We look forward to working with them for many years to come.
Lisa, just a quick note to say thanks for always getting back to me so quickly. You and American Group have come through for us many times. I refer you every chance I get.
The team at American Group has done a great job for us. Their service and pricing are top quality!!!
Lisa, I am so lucky to work with somebody like you. You always make it easy for me and customers are always happy. I never have to worry about shipping.
Thanks Alan. Please do all that you can in order to get this increased so that I may utilize your services over others! I know that our company will not pay accounts before at least 30 days and that is because of the duration it takes before the invoice is in the right hands. We have numerous accounts open with other shipping brokers but in my opinion, your company and its website is the least complex to navigate. Again, Thank You and have a great weekend.