I am writing to email to let you know how much I appreciate the excellent service of your dispatcher Wade.  I am the owner of VAS TRANSPORT LLC and recently interacted with Wade on an oversized load that delivered in Riverside, CA.

Wade is very responsive, honest and professional. He is a great example on how to perform his job exceptionally well.

During this load we had a few issues arise (3-hour load time, overweight, incorrect dimensions on oversized load) and Wade was there to quickly respond to and resolve the issues.

I wanted to make you aware of Wade’s spectacular job performance!

Jay, just want to tell you and thank you for over-performing for Ernest Packaging. American Group performs at a level Ernest Packaging has never seen before and we are very happy with your performance and response to challenging issues. You are our 120% preferred carrier.

I wanted to write to tell you how much our company appreciates our business relationship with your company. American Group is so easy to work with and so helpful – we truly appreciate your professional help with all our transportation needs. We appreciate that you have supported our company when we are charged with unfair fees or claims. You have also helped us to find strategies that help us avoid issues that often crop up with freight companies. These practices have proved beneficial to us, both financially and in productivity. My transportation manager, Helen, has extensive experience in the freight industry, and she cannot say enough great things about your company. I just thought you should be aware of how much all of us value American Group.

We have used American Group as our primary shipping agent for the past four years. We are very satisfied with the service they provide for us. American Group delivers what I call “Worry-Free Shipping”. Once we give them the details of what is to be shipped, we don’t give the order another thought because we know American Group will take care of it. Whether it’s getting a rush order out, finding the best shipping rate, filing a claim, or simply being available to answer shipping-related questions, American Group always delivers. We look forward to working with them for many years to come.

American Group has significantly reduced our overall freight spend. We are in a highly competitive industry – our product must arrive on-time and undamaged. AG’s TMS is very user-friendly and easy to navigate and has introduced us to quality carriers we hadn’t used before. When things do go awry, as they sometimes do, Kristi and her team always get things back on track for us. American Group is highly recommended!

American Group, your company is INCREDIBLE! I’m impressed with your “can do” attitude and excellent customer service. In today’s “less for more” environment, it’s refreshing to find a company that understands what customer service is all about. In the food ingredient business, having a logistics company that we can trust to manage our supply chain and provide just-in-time solutions to our valued customers is critical to our success. We recommend American Group to anyone who needs a one-stop shop solution.

American Group has provided sound logistical solutions to our supply chain needs. Their attention to detail, competitive rates, and excellent customer service has allowed us to pass savings along to our customers and exceed their expectations. We are glad to have a logistics partner like American Group and recommend them to any customer or vendor in satisfying their supply chain needs.