You may choose to file and process the claim yourself.
Conduct a thorough inspection -- BEFORE the driver leaves conduct a thorough inspection of all shipments and note any visible shortages, damages, or loss on the driver’s delivery receipt (DR). You should not sign any delivery receipts before you have indicated such “exceptions” on the DR. If there are no exceptions simply sign and date the DR where indicated..
Make notations on the DR -- If there are exceptions, make notations on the DR as described above. Be sure to get the name of the trucking company, their address, and their Claims Manager’s name and phone number. You will need this to file the claim.
The carrier must acknowledge receipt within 30 days (49 CFR 370.5). Carriers must pay, decline, or make a firm compromise settlement offer within 120 days after receipt of the claim (49 CFR 370.9).
The time period for commencing civil action cannot be less than two years from the date the carrier gives written notice to the claimant disallowing the claim (49 USC 14706e).
Since there are legal time limits for filing and processing claims, it is imperative you obtain registered mail or other receipts indicating when you filed your claim.